As Kosmos Visa Services, there is a service understanding that is focused on customer satisfaction. We aim and commit to provide the best service to our customers.

Your feedback, your feedback is important for us to improve and improve the quality of the service we offer you. We thank you for sharing your suggestions with us so that we can serve you better.

If these proposals are needed, immediately; or as a standard, measures are taken every month and measures are taken.

Customer Satisfaction Policy:

As Kosmos, we want to share with you our values that we have defined and mission in our own world:

• The glamorous face - the best cure we can give you is a smiling face
• Solution Focus - Increases confidence in us.
• Reliability - because all values come together
• Teamwork - because we're worth it
• Continuous development - because the world is always improving

120

Our Team

3600 M²

Service in the field

Application Center

120

Our Team

3600 M2

Service in the field

Application Center

Our Mission

To carry out our work efficiently, with universal quality and standards, by constantly improving together with our employees. To provide safe, transparent, fair and fast service by keeping customer satisfaction at the highest level.

Our Vision

To be able to respond to new needs with our infrastructure based on solid foundations, to offer flexible and fast solutions by combining our customer-oriented working system with technology, and to ensure the continuity and development of our current service quality.

Our Obligations

In line with Schengen Rules; To produce transparent service within the framework of security measures.

HR Policy

Our policy, our principles in line with our company's vision, mission and strategies:

Continuous improvement, efficient evaluation;
Contributing to individual and corporate performance by prioritizing operational strength
Transparency, accountability, diversity and inclusion
Corporate culture, team spirit

Education Development

Kosmos Visa Services supports the continuous development of its employees with training programs:

To contribute to the development of employees, primarily on issues such as company culture, company operational strength and security, through training planned within the company;
Prioritizing individual needs and supporting individuals in determining their special needs;
To offer mentor programs to our newly hired colleagues during orientation processes in order to help them adapt to the job and the corporate culture.

Performance Management

360 degree performance evaluation is implemented within the company. Annual plans are created in line with the determined goals and individual needs, supported by interviews, and measured through the performance system.

HR Policy

Our policy, our principles in line with our company's vision, mission and strategies:

Continuous improvement, efficient evaluation;
Contributing to individual and corporate performance by prioritizing operational strength
Transparency, accountability, diversity and inclusion
Corporate culture, team spirit

Education Development

Kosmos Visa Services supports the continuous development of its employees with training programs:

To contribute to the development of employees, primarily on issues such as company culture, company operational strength and security, through training planned within the company;
Prioritizing individual needs and supporting individuals in determining their special needs;
To offer mentor programs to our newly hired colleagues during orientation processes in order to help them adapt to the job and the corporate culture.

Performance Management

Recruitment Processes

As Kosmos Visa Services Human Resources, in order to create productive working environments, we apply a meticulous recruitment process with candidates who have the necessary skills and qualifications in accordance with the "right candidate for the right position" policy in the selection and placement processes.

Determination of Human Resource Needs

Competency Based Interview

Right Talent

Offer

Recruitment Processes

Determination of Human Resource Needs

Competency Based Interview

Right Talent

Offer

Determination of Human Resource Needs

Job Application

If you would like to be informed about open positions within Kosmos Visa Services and become a part of our family, you can click on the link below.

Your personal data is processed within the scope of the .

INFORMATION TEXT FOR CANDIDATES WHO APPLY FOR JOB
In accordance with the Personal Data Protection Law No. 6698 (“Law”), the candidate's name/surname, address, place and date of birth, telephone number, educational status, educational information, work experiences, foreign language knowledge, participation in the CV of job applicants are required. All kinds of information and documents, such as seminars, conferences and certificate programs, references and all data introducing the relevant person, and, if any, exam results conducted during the job interview process and evaluation notes of the relevant unit regarding the candidate, are within the scope of personal data.

Your personal data mentioned above; It may be processed by Kosmos Visa Services Limited Company (hereinafter referred to as “Kosmos”) as the “Data Controller” within the scope explained below.

1. Purpose for which Personal Data will be Processed:
Your personal data, evaluation of your job application request and suitability for the relevant position, execution and finalization of the recruitment processes within the framework of Kosmos's human resources policies, evaluation of your application for similar positions that will arise later in case the result is negative, and contacting you in this context, and Kosmos's recruitment procedures. It will be processed for purposes such as development and providing the necessary human resources to carry out Kosmos's commercial activities and operational processes.

2. To whom and for what purpose the processed personal data can be transferred:
Your personal data processed by Kosmos may be transferred to our business partners, the main employer and subcontractors, our group companies/shareholders, and when necessary, for the purposes explained in Article 1 of this Employee Candidate Information Text and for reasons that require transfer within the scope of the regulations related to the Law and limited to these reasons. If necessary, it may be transferred to official institutions and organizations, as well as to the databases of the information systems used by our Company.

3. Method and Legal Reason for Collecting Personal Data:
Within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law, your personal data may be processed within the framework of Kosmos's human resources policies, such as carrying out and finalizing recruitment processes and communicating with you within this scope, and carrying out Kosmos's commercial activities and operational processes. It is collected via e-mail, through Kosmos's website, human resources sites, in physical environment and through forms, based on the legitimate interest of Kosmos and the legal basis of obtaining explicit consent, for the purposes and provided that your fundamental rights and freedoms are not harmed.

4. Data Owner's Rights Listed in Article 11 of the Law:
In accordance with Article 11 of the Law; The data owner can apply to Kosmos using the methods determined by the Personal Data Protection Board;
- Learning whether personal data is processed or not,
- Requesting information if personal data has been processed,
- If personal data is being processed, learning the purpose of processing personal data and whether they are used for their intended purpose,
- If personal data is transferred to third parties at home or abroad, knowing the third parties to whom personal data is transferred,
- Requesting correction of personal data if they have been processed incompletely or incorrectly, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
- Requesting the deletion or destruction of personal data in case the reasons requiring processing no longer exist, even though it has been processed in accordance with the law and other relevant legal provisions, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
- Object to the emergence of a result against the individual by analyzing the processed data exclusively through automatic systems,
- In case of damage due to unlawful processing of personal data, they have the right to demand compensation for the damage.

IF YOU WANT TO CONTACT US FOR YOUR REQUESTS
If a request is made in writing;
A signed copy of the "KVKK Application Form" available on our website (https://www.kosmosvize.com.tr/) along with a document proving your identity, showing that you are authorized to apply for the rights listed in Article 11, either in person or You can deliver it by proxy with a notarized power of attorney, or through a notary public to “Astoria AVM, Esentepe Mah. You can send it to the address “Büyükdere Cad No 127 Astoria B1 floor M32 Esentepe/Şişli/İstanbul”.

If a request is made electronically;
By signing the KVKK Application Form with an electronic or mobile signature with a "secure electronic signature" certificate defined in the Electronic Signature Law No. 5070, it can be sent to our Company's Registered Electronic Mail (KEP) address: "kosmos@hs03.kep.tr". , or you can send it to the e-mail address “info@kosmosvize.com” by using the e-mail address you have previously notified our Company and registered in our systems.

Your requests submitted to our company will be answered in writing or electronically as soon as possible and within thirty days at the latest, depending on the nature of your request.

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